Refund policy

Returns

You have 30 days from the day you receive your order to request a return.

To be eligible, the item must be unused, in the same condition as you received it, and in its original packaging.

To start a return, write to us through our Contact page with your order number. We will send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are your responsibility, unless the item arrived damaged, defective, or is not the one you ordered.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different colour or item is to return the one you have and place a new order.

Cancellations

You can cancel an order as long as it has not shipped. Contact us as soon as possible with your order number.

Your legal rights

This policy does not limit the rights you have under the consumer protection laws of your province.