Frequently asked questions
Where do you ship?
Across Canada only.
How much is shipping?
Shipping is free on all orders.
How long does delivery take?
Orders are prepared within 1 to 3 business days. After that, the usual delivery time is 7 to 15 business days. Some items ship from Canada and arrive in 5 to 7 business days. Some items ship from the warehouses of our international partners. See our Shipping policy for details.
Why did my order arrive in several packages?
Items in the same order can ship from different warehouses and arrive separately, at no extra cost.
How do I track my order?
You receive an email with a tracking number as soon as your order ships. Tracking information can take a few days to update.
Can I return an item?
Yes. You have 30 days from the day you receive your order to request a return. The item must be unused, in the same condition as you received it, and in its original packaging. Return shipping is your responsibility, unless the item arrived damaged, defective, or is not the one you ordered. See our Refund policy.
My item arrived damaged or is not what I ordered. What do I do?
Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.
Can I cancel or change my order?
Yes, as long as it has not shipped. Contact us as soon as possible with your order number.
Which payment methods do you accept?
The payment methods available are shown at checkout.
How do I contact you?
Through the Contact page. We answer in French and in English.